Shipping & Returns
Returns Policy
New and unopened items may be returned within 30 days of delivery, with limited exceptions. Confirmed returns are typically processed within four weeks of receipt to cover transit and processing time.
To return an item, simply download, complete, and send back the RMA Form below. A 15% restocking fee may apply for non-defective item returns. You will receive an email confirmation once your request has been verified and processed.
Shipping Information
Tech part Store can ship to virtually any address in the world. Due to U.S. Export laws, however, certain restrictions may apply. Certain products may also be ineligible for international shipping. All shipments originate from Houston, TX USA.
| Shipping Methods | USA & Canada We usually ship via DHL and UPS, however we do use various freight carriers for larger/heavier orders. Other options such as DHL and USPS are available by request.International For orders sent worldwide, we use DHL, UPS and various freight carriers when needed for larger/heavier orders.Customer Provided Shipping Account You can send your own shipping account information to us during the order checkout process. Select the “Use My Own Shipping Account” option and fill out the short form that appears.Blind Shipping We offer blind shipping as an option for orders. |
| Order Processing Time | Parts & Upgrades Unless otherwise noted, orders that do not require special configuration received by 1 pm (CST) are usually processed and shipped the same day based on availability of your items and the shipping options you choose. Build-to-Order Servers and Workstations For orders requiring custom configuration (Dell servers and HP servers), please allow 2-4 business days for your order to ship out.Software or e-Licenses Certain products require additional information before processing your order. A representative will be in contact with you following a qualifying order. |
| Pricing | Shipping Prices Explained In pursuit of keeping our prices as low as possible we do not charge additional handling fees on top of standard rates provided by the shipping carriers. Rates are provided immediately via direct online connections to the carriers. The shipping price is not based on the cost or value of the product. Shipping prices are based on the weight of the product you are ordering, rounded to the next full pound, and the location it is traveling to. Item weight information can be found on the item detail page of each product. |
USA & Canada
| Standard / Ground | Shipping time: 2-7 business days Order processing time: 0-3 business days Delivery time after order is placed: 2-10 business days Excludes weekends, holidays or weather delays. |
| 3 Business Days | Shipping time: 3 business days Order processing time: 0-3 business days Delivery time after order is placed: 3-6 business days Excludes weekends, holidays or weather delays. |
| 2 Business Days | Shipping time: 2 business days Order processing time: 0-3 business days Delivery time after order is placed: 2-5 business days Excludes weekends, holidays or weather delays. |
| Overnight / Next Business Day | Shipping time: 1 business day Order processing time: 0-3 business days Delivery time after order is placed: 1-4 business days Excludes weekends, holidays or weather delays. |
| Freight | Shipping time: 2-7 business days Order processing time: 0-3 business days Delivery time after order is placed: 3-10 business days Excludes weekends, holidays or weather delays. Note: You must be able to receive pallets for freight delivery. If any special services are required, such as a truck with a lift-gate or pallet jack, there will be an additional charge. |
International
https://techpartstore.com can ship to most countries around the world. All import duties, taxes, entry documentation and permission on international orders are the responsibility of the customer.
Note that India and Brazil restrict importation of some types and quantities of products so we are unable to process shipments to these countries online. Other countries, such as Iran and North Korea, are embargoed by the U.S. Government; no orders can be accepted.
| Economy | Shipping time: 4-6 business days Order processing time: 0-3 business days Delivery time after order is placed: 5-9 business days Excludes weekends, holidays or weather delays. |
| Priority | Shipping time: 1-3 business days Order processing time: 0-3 business days Delivery time after order is placed: 2-6 business days Excludes weekends, holidays or weather delays. |
| Freight | Shipping time: 4-6 business days Order processing time: 0-3 business days Delivery time after order is placed: 5-9 business days Excludes weekends, holidays or weather delays. Note: You must be able to receive pallets for freight delivery. If any special services are required, such as a truck with a lift-gate or pallet jack, there will be an additional charge. |